Orders & Shipping Policy
All orders are processed immediately, however depending on item, some items ship right away while others within days or weeks.
Shipments are Dock Delivery, where the the carrier will place items on Dock, or Tailgate Delivery meaning that it is the responsibility of the customer to remove from truck and bring inside. Unless it specifically states that Liftgate service is included when purchasing an item
When placing your order, you may select for a fee, Lift-Gate Service, where the driver will lower the merchandise to the ground.
If you require inside delivery or Inside Set Up (White Glove Service), please ask for quote.
If you requested Inside Delivery, products are sent to an independent Installation company in your area. The Installer will contact you, and make the delivery arrangement with you.
Note: Since AOF has no control in the operations of the installation firm, AOF does not assume responsibility as to the timely delivery of the products.
Shipping prices posted, or where free shipping is indicated, is meant for Dock Delivery Only. Delivery to residential addresses or limited access locations etc., which include, but are not limited to synagogues, churches, schools, universities or healthcare centers etc., may incur additional charges. Being that LTL common carriers are very conscious making sure to add those extra charges, we must pass these fees on to the customer. The customer will be notified for approval, before order is shipped.
It is the Obligation of the Customer to count and inspect the condition of the cartons BEFORE signing the delivery receipt (DR).
Short shipments or damaged cartons MUST be noted on the DR.
Shipping prices posted, or where free shipping is indicated, are for shipments in the Continental and Contiguous USA only.
Please inspect contents of all cartons.
You must save the original cartons for inspection.
Any claims for short or noted or concealed damage must be reported within 7 days.
Failure to comply will make the customer liable for any additional charges in replacing or returning item.
If item is received damaged, we will either send replacement part, or repair item, or replace the item
Please Note: Every order received will be reviewed. If pricing is no longer correct or items are not available, the customer will be contacted and advised of the correct pricing and estimated ETA. Order will be processed upon the approval of customer.
Return & Cancellation
In order for us to be able to offer such low pricing, and excellent service, we must adhere to the following policy regarding returns and cancellations.
Cancellations must be in writing, either via e-mail info@AceOfficeSystems.com or fax 718 965 8461.
Orders cannot be canceled, once they have been processed, or been put into production at the factory.
Being that Shipping costs, and Restocking fees are very high, our Return Policy is as follows:
Unless received damaged we cannot accept returns.
If item is received damaged, we will either send replacement part, or repair item, or replace the item.
Unauthorized returns will incur shipping and return shipping cost, plus 25% - 35% restocking fee.
Images of Colors and Color finishes are supplied by Manufacturer and may vary from the actual color.
Ace Office Furniture is not responsible for errors on this web site.
Prices and specifications are subject to change, all content is copyright